Is there a minimum order?
No there is no minimum hire amount.
What’s included in the hire price?
Is it cheaper in the week?
Yes prop hire in the week is less expensive than at Weekends.
How do I pay?
Payment can be made by paypal using the link sent to you with your quote or cash at our studio base in France.
How much is deposit?
The deposit is 20% of the hire price and allows you to secure the items for your booking.
When do I pay my deposit?
The deposit can be paid on placing an order- items will not be reserved until the deposit is paid. We allow 7 days from when your invoice is sent to allow payment of the deposit to fully clear.
When do I pay the full amount?
The total amount is due no less than 21 days before your hire period commences.
How long is hire?
Unless specifically arranged at the time of booking, all standard hires are based on a total of three days:
Day one: delivery/pick up.
Day two: event.
Day three: collection/drop off.
Please note that our standard delivery and collection hours are between 09:00 and 17:00 Monday to Friday. Weekend events include an extra day’s hire, as delivery will take place on Friday and collection will take place on Monday. No further costs will be incurred in this instance.
Can we have the items longer?
Extended hire will be charged at 10% of the hire value for each additional day past the above three days and can be arranged upon booking.
Is delivery extra?
Yes. Delivery is added on top of the total hire amount. Prices on consultation.
Where do you deliver?
We deliver throughout SW France ( up to 2 hours from the French Touch Studio Base ) Please e-mail me for information on rates and locations.
When do you deliver?
Our standard delivery and collection typically take place the day before and the day after your event. Weekend events include an extra day’s hire, as delivery will take place on Friday and collection will take place on Monday. Other arrangements can be made subject to a surcharge.
What time do you deliver?
Our standard delivery and collection hours are between 09:00 and 17:00 Monday to Friday and typically take place the day before and the day after your event. Weekend events include an extra day’s hire, as delivery will take place on Friday and collection will take place on Monday. Other arrangements can be made subject to a surcharge.
Does someone need to be there when you deliver the items?
Do you need to be able to park outside?
Yes as part of the terms and conditions of hire, the venue or delivery address must be accessible to us. If it is not safely or easily accessible we will not be able to deliver the items and you will
Do you have to deliver to the venue?
No. We can deliver to wherever you would like you just need to specify the delivery address when booking so we can work out the delivery cost.
What happens if an item breaks in transit?
We will try our utmost to replace the broken item or we will refund the value of item.
How do the items arrive?
They arrive in an array of plastic boxes and all items must be repacked into these boxes for collection.
Do you set the items up?
I do offer a styling service and therefore I can install/set up the prop hire items. If you would like this service then up please send me an email and I will be more than happy to discuss this further.
Can we collect items ourselves?
Yes provided you have an adequate vehicle and the items remain your responsibility at all times.
What happens if a hire item is broken during a hire?
The customer is responsible for the items from when they are signed over during delivery. If an item is broken then we will try to find the best way to repair it and will invoice the customer the repair costs not exceeding the total value of the item.