FAQ’S

We have prepared this list of frequently asked questions to answer any questions you may have about our wedding planning, prop hire and styling services. If there’s anything you’d like to ask which isn’t noted here or explained on the website, please get in touch and we’ll be delighted to answer any questions.A

  • I’m looking into wedding and prop hire ideas. How do I go about starting the process of working with French Touch for prop and styling ideas?      

Please get in touch by e-mail or telephone.

           What happens next?        

We will create a unique, tailor made quote for you based on your needs and requirements.

           Can we meet to discuss ideas?        

Yes of course – we are based in France !

           How much will it cost?        

All quotes for planning and prop hire are tailor made.

           How much deposit do we pay?        

For Prop Hire only- 20% of your total order on booking. For Wedding Planning Service- please get in touch to dicuss.

           What are your delivery charges?        

This depends on the size of our order and where your venue is.

           How far do you travel?        

Up to 2 hours from the French Touch Studio base

           Can we collect/ bring back props from your studio ourselves?        

Yes by prior arrangement.

           If you are not familiar with our chosen venue, will you be able to visit?        

Yes by prior arrangement and discussion

           How does the planning service work?        

We offer a full wedding planning package / service.

Prop Hire and Styling services are separate services / costs

           Can we meet prior to the wedding?        

Yes I encourage all couples to visit / meet up with us if possible.

           Will you be there on the day?        

We offer an installation and styling service with our Prop Hire – prices on consultation.

For our Wedding Planning service the ‘on the day’ coordination fee (obligatory service) is included in our wedding planning fee.

Cancellation

Can I cancel my booking? 

 If you cancel more than 21 days before your hire period you will not have to pay the remaining 80% balance but will not receive your 20% deposit back. If you cancel less than 21 days before but more than 7 days you will receive a  50% refund. If you cancel 7 days or less prior to your hire period you will receive no refund. To cancel a hire you must inform us in writing. 

 Can I remove items from my booking? 

  Once you have paid the 20% deposit then you cannot remove items from  your booking. Additions can be made provided stock is available. 

 If my event or wedding is cancelled, can I get my money back? 

 No, we would advise you to take out event cancellation insurance. 

 If it rains can I get my money back? 

 No, unfortunately we cannot be accountable for the weather.

Stock

What happens if my item is no longer available due to breakage or rotation of stock? 

We will notify you of any of your items change of time. We understand that in some cases a deposit may be paid a long time in advance of the actual event. We cannot foresee breakages by our customers but we always try to replace like for like or similar items. Due to the bespoke nature of some of our items we will inform you promptly to allow you reassess your hire. In the unlikely event that this happens then you will be entitled to a full refund for the particular item.